Service
Support & Maintenance
Ongoing support, maintenance and enhancement of your existing applications and data platforms.
The challenge
A platform is only as good as the care it receives after go-live. We keep your systems healthy so your own team can focus on the business.
Typical starting points
Where we take you
What we deliver
L2 and L3 support
Investigate and resolve production issues in data pipelines and applications.
Monitoring and performance tuning
Catch failures early and keep jobs, queries and reports fast.
Enhancements
Small and medium changes delivered on a predictable cadence.
Platform upgrades
Version upgrades and patching with testing, planned around your business calendar.
Knowledge transfer
Documentation and handover so you are never locked in.
Our approach
24x7 support is available under a support plan, with response times agreed for your business.
Other services
Talk to us about support & maintenance
A short conversation is the quickest way to find out whether we can help.